How Do You Troubleshoot A Credit Card Machine?

Why is my credit card machine not working?

Common issues which can result in a credit card terminal not working can include a faulty credit card terminal battery, faulty software on the credit card terminal, damage to the hardware or damage to the swipe facility where a customer would traditionally insert their card for a Chip and PIN card payment..

How do I reboot my Verifone credit card?

Software wayTake terminal and go to service menu by simultaneously pressing «F2» and «F4» or green button and number «7». Enter the installed system menu’s password.VERIX TERMINAL MGR. Choose Restart. After that terminal will restart.

How do I connect my card machine to my router?

Connect one end of a RJ-45 Ethernet network cable to the “LAN,” “RJ-45” or “Network” port on the rear of the credit card machine. Connect the other end of the Ethernet cable to an open port on the broadband router connected to the DSL modem.

Does credit card machine need phone line?

IP-based machines operate using the company’s Internet connection, which usually requires a working landline phone line. The only type of machine that doesn’t require a phone line is a wireless terminal.

What does communication error mean?

Communication errors can result from poor line conditions such as static or noise, call waiting on the recipient line, lack of available memory on the remote machine, power interruption on either end of the transmission, a busy signal on the recipient line, or incompatibility between the two machines.

What does Comm error mean on a credit card machine?

communication errorComm Errors are usually associated with the local internet or phone connection (depending on how you are currently processing). We advise merchants that are receiving a communication error to make sure that their network is still intact.

How do I fix my Verifone credit card?

Verifone Vx 520 credit card terminal is not working.Unplug the terminal from the power source, let it sit for about 30 seconds,Plug it back in, and allow the terminal to reboot.Go back to the soft pay screen, and then they select the sales screen.If that doesn’t fix the problem, then go ahead and call technical support or open a ticket with us.

How do I reset my Verifone terminal?

Model: VX820Press the * button.Press 3 to select 3 Terminal Restart and then press the Select button.The terminal will display Restart terminal Do you want to restart the terminal? … After the terminal restarts and you’re on the home screen, press the * button.More items…

How do I contact Verifone?

Just determine the program that best fit your needs. Then, when you need help, simply place one call into the Verifone Help Desk at 1.800. VERIFONE. If your problem requires on-site diagnostics or support, a Verifone Authorized Service Contractor will be dispatched to your site.

How do you restart a credit card machine?

Connecting Your High-Speed Credit Card TerminalDisconnect the power cable to the terminal and router.Unplug the CAT 5 cables connecting the equipment.Wait approximately 30 seconds. … Allow 60 seconds for the terminal application to reboot and establish a connection with the router.

How do I reboot my isc250?

Terminal Reboot To reset your Ingenico ISC 250 touch terminal, hold down the minus and yellow clear button at the same time.

How do you reset iwl250?

Lift the handset off the charger and power the handset off by pressing the yellow clear key and full stop key at the same time. Leave the handset powered off for 20 seconds and then place on the base unit or press the green OK key to power the handset back on.

How do I restart my Ingenico swipe machine?

To restart an unresponsive Ingenico, hold down the #1,Cancel and Enter keys all at the same time and count to three before releasing. Information will scroll across the screen and the bottom will flash between “Ingenico” and “Initializing”.

How do I reboot my Verifone mx915?

On the terminal’s keypad, hold down the 1,5, and 9 keys simultaneously. When the terminal prompts for a password, enter 166832 and press the green “enter” button on the keypad. An admin screen will appear with 3 options: Run App, Reboot, and Log Out.